Compliance Manager

  • Bristol
  • 45000.00
  • Permanent

Do you have retail banking compliance experience and excellent communication skills? 

Our client, a leading ethical bank, are looking for a Compliance Manager to join their Bristol head office. 

Your responsibilities: 

  • Play a key role in supporting the first line to manage compliance risks, challenging, and influencing stakeholders in a collaborative manner
  • Provide technical advice and guidance to support projects and address individual topic-driven queries
  • Provide 2nd line oversight and assurance over 1st line financial crime and compliance related activity
  • Take a proactive and pragmatic delivery of Financial Crime and Compliance advice and guidance
  • Work with business and functional areas to agree clear and timely action plans, to mitigate financial crime and compliance risk exposure 
  • Perform analyses of relevant legislative and regulatory change to provide clear, timely guidance to the business

Your skills:

  • Deep understanding of frameworks and operational risk controls
  • Proven track record in overseeing financial crime and compliance
  • Demonstrate strategic insight into developing compliance controls, including those tailored for digital channels
  • Strong attention to detail with the ability to review, understand and disseminate technical regulatory information
  • The ability to manage workload, meet targets and adhere to deadlines in dynamic environment
  • Ability to draft reports, for different audiences, plus the continuous development of policies as required
  • Genuine interest in social and environmental responsibility is valued
  • Compliance qualification would be advantageous

If this sounds like you, please apply today. 

Apply for Compliance Manager:

    Customer Service Representative

    • Bristol
    • 23000.00
    • Permanent

    Are you an excellent communicator with strong interpersonal skills? Do you have experience delivering high quality customer service?

    Our client, a leading provider of Group Insurance, is looking for a Customer Service Representative to join their team.

    You will:

    • Handle incoming phone inquiries, document resolutions accurately, and ensure empathetic and appropriate communication methods
    • Build and maintain strong working relationships with colleagues and advisers
    • Take charge of tasks from start to finish, ensuring compliance with product knowledge and regulations
    • Amend and maintain precise company records to meet legislative, customer, and company requirements
    • Contribute actively to team development, review procedures for service improvement, and focus on personal growth

    Your skills:

    • Pays close attention to detail, ensuring precision and diligence in all tasks
    • Offers outstanding service to customers, ensuring their needs are met effectively
    • Approaches tasks with enthusiasm and takes proactive initiatives to get things done
    • Thrives in fast-paced, high-pressure environments
    • Excellent IT skills, particularly MS Office applications

    If this sounds like you, please apply today.

    Apply for Customer Service Representative:

      Dealing Associate

      • Bristol
      • 24000.00
      • Permanent

      Do you have experience of dealing with OEICS, Unit Trusts and Equities? Are you an efficient, accurate and self reliant worker?

      Our client, an award-winning investment and technology solutions firm, is looking for a Dealing Associate to join their team.

      Your responsibilities will include:

      • Ensuring that the daily dealing files have been prepared and uploaded to EMX, Calastone and Stocktrade before the internal cut off point
      • Carrying out any internally requested Fund Switch and rebalance requests in a timely manner
      • Setting up any new agency and nominee accounts with new Fund Managers
      • Dividends
      • Incident corrections/fixes
      • Contract processing

      Your skills and experience:

      • Previous experience of dealing with OEICS, Unit Trusts and Equities
      • Previous experience of using EMX, Calastone and Stocktrade
      • Ability to work well under pressure
      • Good communication skills
      • Optimism and a ‘can do’ attitude
      • Familiarity with Microsoft Office, including strong Excel knowledge

      If this sounds like you, please apply today.

      Apply for Dealing Associate:

        Investment Admin Associate (Client Admin)

        • Bristol
        • 22000.00
        • Permanent

        Do you have administration experience? Are you organised and have a ‘can do’ attitude?

        Our client, an award winning investment and technology firm, is looking for an Investment Administration Associate to join their Client Administration Team.

        Responsibilities include

        • Processes new business applications
        • Deal with post and emails in and out of the business
        • Client administration including but not limited to change of details, direct debit set ups, withdrawals, registering power of attorney
        • Provide outstanding customer service to clients and advisers

        About you

        • Well organised
        • Self-reliant, good problem solver, results oriented
        • Energetic, collaborative, and proactive
        • Good communication skills
        • Familiarity with Microsoft Office, including strong Excel knowledge
        • At least 6-12 months experience in a similar administration based role (desirable)
        • An understanding of ISA and SIPP regulations (desirable)

        About the Firm:

        • Multi award winning technology and financial services business – multiple Gold awards for client service and recently secured a national award for the business
        • Extensive benefits package including a wellness subsidy, volunteer leave (3 days per year), discretionary bonus and substantial pension
        • Modern offices in central Bristol offering open plan working, break out pods, games areas and a wellbeing room

        If you would like to be considered for this role, please apply today.

        Apply for Investment Admin Associate (Client Admin):

          Operational Delivery Lead

          • Bath
          • 45000.00
          • Permanent

          Are you an analytical problem solver who loves to get things done?

          The role

          Our client, a growing Wealth Platform, is looking for an Operational Delivery Lead to join their Transfers team based in Bath.

          Responsibilities

          • Co-owning the overall outcomes of the Transfers team to ensure SLAs are met and standards maintained
          • Collating information and drawing up reports regarding KPI and SLA performance
          • Supporting the Product Owner in the design and coordination of great tech and customer outcomes
          • Leading the end-to-end process outcomes
          • Building effective controls and improving procedures to mitigate risk, and undertaking regular reviews 
          • Managing a team, undertaking 1-2-1s, and mentoring them to succeed
          • Working closely with the Head of Operations to deliver against strategic goals and providing insights that help to drive future objectives.
          • Reporting on day-to-day activity 

          About you

          • Background in financial services 
          • Self starter who takes ownership
          • Logical problem solver
          • Analytical and able to extract information from data
          • Team leader experience
          • Highly organised

          Please apply today to be considered for this role.

          Apply for Operational Delivery Lead:

            Client Consultant (Financial Services)

            • Bristol
            • 26000.00
            • Permanent

            Are you someone who has evidence of being able to work in a fast paced environment? Are you also highly organised and able to multitask?

            The Role:

            Our client, an award-winning financial services firm, is looking for a Client Adoption Consultant to join their team.

            Key Responsibilities:

            • Support the Regional Heads of Sales to ensure the adoption of the agreed service is fully embraced within the businesses that have signed with the firm
            • Collate and use reports from the firms secure site to establish training requirements of external and internal users and implement the required training programmes
            • Provide support to the Client Services Team by taking ownership of and resolving complex queries
            • Use reports to establish system development requirements and issues and liaise with internal stakeholders to address them
            • Maintain professionality when engaging with internal staff and management


            Your Skills:

            • Experience within financial services is desirable
            • Strong planning and organisation skills
            • Able to effectively manage own workload and use own initiative
            • Proficient in Microsoft Office

            If this sounds like you, please apply today.

            Apply for Client Consultant (Financial Services):