Our Client, a leading Commercial Law Firm is seeking a Team Leader in a hybrid role, offering a blend of office and remote working which will involve leading a national team of Personal Assistants to the Employment, Pensions & Immigration department across our offices in Leeds, Birmingham, Bristol and London. You will also build excellent relationships with our lawyers, with the aim of delivering an outstanding administrative support service to the firm.
Main Responsibilities
• Oversee the day to day running of the PA team that support our Employment, Pensions &
Immigration lawyers
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop your team, including performance reviews, setting objectives and regular one
to ones
• Recruit and train new and existing team members
• Work closely with the Business Support Services Manager, Operations Manager, and our HR
team, to develop policies and procedures which cover operational processes, compliance,
performance and attendance
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best
practice
• Play an active role in supporting business change taking place across the firm, and participate in
relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety requirements
About you
• Demonstrable experience as a people manager
• Fair, inclusive and supportive management style
• Excellent communicator at all levels, both written and verbal
• Able to build strong working relationships with your team/department, stakeholders and the
wider firm
• Self-motivated, with the ability to lead by example
• An organised individual with the ability to effectively prioritise business needs
• Ability to manage and support business change across the team
• Great attention to detail
• Experience working within a professional services or legal environment
If this sounds like you, apply today!