Do you have experience handling complex travel insurance claims and supporting others to deliver outstanding customer service?
Our client, a dynamic and growing international insurance services company, is looking for a Senior Travel Claims Handler to join their friendly and collaborative team based in Cardiff (hybrid working available).
Responsibilities include:
- Reviewing and managing complex travel insurance claims and complaints, ensuring accuracy and adherence to policy terms and regulations
- Providing operational and technical support to the wider claims team and assisting with day-to-day departmental activities
- Carrying out quality checks, providing constructive feedback, and identifying training needs
- Coaching and supporting colleagues to foster continuous learning and professional development
- Acting as a role model and champion for process improvements and efficiency initiatives
- Proactively managing caseloads to ensure service standards and deadlines are met
- Negotiating and authorising settlements within agreed limits
- Supporting audits, reporting, and departmental performance tracking
- Ensuring compliance with all relevant regulatory and legislative requirements
- Contributing positively to team meetings and one-to-one development discussions
About you:
- Minimum 12 months’ experience in a travel insurance claims role (essential)
- Proven ability to coach, mentor, and develop others
- Excellent communication skills with the ability to build rapport with customers, third parties, and colleagues
- Highly organised, self-motivated, and able to manage multiple priorities
- Strong analytical and decision-making skills
- Positive team player with a proactive approach to problem-solving
- Confident using Microsoft Office and comfortable working in a data-driven environment
Why apply?
You’ll be joining an innovative, customer-focused company that’s passionate about its people and continuous improvement. The business promotes a hybrid working model, encourages professional growth, and offers genuine opportunities to influence and shape processes.
If you’re an experienced travel claims professional looking to take the next step in your career, apply today to be considered for this exciting senior opportunity.