Our Client an International Online Wealth Management platform is seeking an Operations Executive responsible for delivering a high quality service to advisors and customers. The role will not only include transactional processing but also checking key processes and executing key operational controls. Whilst focused on delivering good customer outcomes, the role will also involve working and maintaining relations with third parties such as banks, investment houses and fund managers.
The Role
Delivery and Quality of Service
- Responsible for processing and prioritisation of day-to-day tasks while maintaining a great level of service and quality
- Be the initial point of contact for our customers, advisers and external third parties, through their chosen channel
- Find solutions for our clients and engage with colleagues to improve the customer journey, increase efficiency and better our offering
- Adherence of Key Performance Indicators and Service Level Agreements
- Attend and contribute daily huddles and monthly team meetings
- Provide constructive feedback to Operations Manager on any process improvements
- Ensure the customer is at the heart of everything we do, and our actions deliver good outcomes in line with Consumer Duty requirement
- You will from time to time, be required to undertake other activities that fall within your capabilities as directed by the Operations Management
Risk Awareness
- Understands relevant regulation, risk, and control framework, and processes requests accordingly
- Acts swiftly to identify and escalate incidents to Operations Managers via the documented escalation routes
- Following the event working with the Operations Managers on RCA and feeding into future preventative measures
- Attend all mandatory training relating to risk, confidentiality, data security, GDPR and CASS rules, within prescribed timeframes
About You
Essential
- Excellent interpersonal and communication skills
- Ability to work well individually and as a part of a team to achieve team and personal objectives
- Strong data and analytical processing skills
- Good attention to detail
- Self-Motivated and pro-active
- Willingness to learn
Beneficial
- Have platform knowledge and/or experience, although on the job training will be provided
- Have knowledge of ISA and SIPP
- Have a Financial Services qualification (e.g. IOC or CII)
- An interest in financial market and investments, especially exchange traded funds, mutual funds, equities and structured notes
If this sounds like you Apply Today!