Team Leader

  • Permanent, full-time
  • Bristol
  • Posted 3 weeks ago

Flair

Do you have team leading experience within a busy contact centre environment? Do you have excellent communication and leadership skills, with the desire to work within a leading insurance firm? Then this could be the role for you. 

Our client, an award-winning provider in group risk insurance, is seeking a Team Leader to join their talented Bristol office. 

In this role, you will:

  • Work directly with team members to resolve conflicts, encourage, support, as well providing recognition and feedback
  • Motivate and develop an effective team to deliver a quality and efficient customer service to agreed productivity and quality levels
  • Prepare and use data to make data based decisions regarding staffing and coaching
  • Investigate and resolve complaints and queries, in line with the divisional and regulatory complaint procedures

About you:

  • You have previous team leading experience within a customer contact centre
  • You have excellent communication skills with the ability to liaise with customers/clients across all levels
  • You are able to provide clear communications about what is expected of someone, as well as being questioning and inquisitive
  • Experience using Avaya systems would be beneficial, but not required

About the firm:

  • An award-winning provider of group insurance
  • A modern, agile and welcoming organisation

If this role sounds of interest, please contact Leah at Flair for Recruitment for more information

Job Overview
Job Overview
Job Location