Potters Bar Customer Service Representative

  • Permanent, full-time
  • Anywhere
  • Posted 2 months ago


Are you a confident communicator seeking a step up into an office-based role? Do you have a background in customer service? Then this could be the role for you. 

Our client, an award-winning provider of group insurance, is seeking a Customer Service Representative to join their customer services division. 

You will:

  • Undertake tasks in response to customer requests
  • Answer incoming telephone enquiries and respond to them and fully document how they were resolved
  • Amend and maintain accurate company records
  • Investigate and resolve complaints and queries in line with complaints procedures
  • Train and coach other staff to share up to date knowledge
  • Complete other ad hoc administration tasks

You will have:

  • A-level qualifications or equivalent (ideally)
  • A minimum of 5 GCSE’s or equivalent with Grade C or above in Maths and English (required)
  • Good MS Office systems skills (Outlook, Word, Excel)
  • Experience with data manipulation in Excel
  • Experience of working within a customer-facing role
  • Proven ability to work to deadlines and under pressure
  • Confident to work on own initiative

About the firm:

  • An award-winning provider of group insurance
  • A modern, agile and welcoming organisation

If this sounds like you then please apply today to be considered.

    Job Overview
    Job Overview