Are you passionate about driving operational improvements and delivering outstanding customer service?
Our client, an award-winning insurance firm, is looking for an Operations Manager for a 6-month fixed-term contract to lead strategic initiatives across their customer services department.
Key Responsibilities:
- Lead and deliver large-scale projects to streamline and optimise customer service processes
- Develop standardised, easily trainable procedures with clear performance metrics
- Manage cross-functional projects, ensuring delivery on time, within scope and budget
- Apply Lean, Six Sigma, and continuous improvement methodologies
- Coach and mentor team leaders to support development
- Foster a high-performance culture with a strong focus on quality and innovation
About You:
- Experience in project and change management within financial services or regulated environments is desirable
- Strong knowledge of process improvement methodologies (Lean, Six Sigma, etc.)
- Exceptional leadership, communication, and stakeholder engagement skills
- Strong problem-solving capabilities and a proactive mindset
- Experience coaching and developing team leaders through change
- Ability to balance strategic thinking with operational delivery
Submit your CV today to apply to join a business that values innovation, collaboration, and continuous improvement.