Are you an optimistic and proactive individual with a ‘can do attitude’? Do you have experience leading a team within a professional services environment?
Our client, an award-winning investment and technology solutions firm, is looking for an Incident and Complaints Team Leader to join their team.
Your responsibilities will be:
- Overseeing the day to day running of the Complaints and Incidents teams by regularly reviewing the work completed
- Ensuring issues are raised with the Incidents and Complaints Manager and team members are suitably trained
- Developing the team through expanding their business knowledge
- Regularly reviewing processes and procedures and offering solutions for improvement
- Proficient in Microsoft Office, particularly Excel
- Experience working successfully in a professional services environment
- Strong organisational skills and highly detailed orientated
- A proactive individual with strong communication skills
If this sounds like you, please apply today.