Incident and Complaints Team Leader

  • Permanent, full-time
  • Bristol
  • Posted 2 weeks ago


Are you an optimistic and proactive individual with a ‘can do attitude’? Do you have experience leading a team within a professional services environment?

Our client, an award-winning investment and technology solutions firm, is looking for an Incident and Complaints Team Leader to join their team.

Your responsibilities will be:

  • Overseeing the day to day running of the Complaints and Incidents teams by regularly reviewing the work completed
  • Ensuring issues are raised with the Incidents and Complaints Manager and team members are suitably trained
  • Developing the team through expanding their business knowledge
  • Regularly reviewing processes and procedures and offering solutions for improvement

Your skills:

  • Proficient in Microsoft Office, particularly Excel
  • Experience working successfully in a professional services environment
  • Strong organisational skills and highly detailed orientated
  • A proactive individual with strong communication skills

If this sounds like you, please apply today.

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