Are you a confident and outcome-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, solving problems and building strong customer relationships?
Our client, a growing global Insurance Firm, is looking for a Customer Support Specialist to join their Bristol based team. This is a fantastic opportunity to join a high-growth company with excellent career development prospects and a supportive team environment.
Responsibilities
- Welcoming and onboarding new customers, ensuring they have all the information they need
- Handling customer queries and resolving any issues efficiently
- Identifying opportunities to upsell and cross-sell relevant products and services
- Maintaining accurate client records and updating customer details
- Adhering to company policies and compliance procedures
- Meeting sales and retention targets in line with company objectives
- Collaborating with team members and other departments to deliver excellent service
About You
- Previous experience in customer service and/or sales is beneficial
- Excellent communication skills, both written and verbal
- Strong attention to detail and the ability to work accurately
- A team player with a positive, self-motivated attitude
- Ability to remain calm under pressure and handle queries efficiently
- Familiarity with CRM tools and customer management principles is desirable
- Strong time management and organisational skills
If you’re motivated, customer-focused, and eager to make an impact, we’d love to hear from you!