Are you an excellent communicator with strong interpersonal skills? Do you have experience delivering high quality customer service?
Our client, a leading provider of Group Insurance, is looking for a Customer Service Representative to join their team.
Your responsibilities:
- Handle incoming phone inquiries, document resolutions accurately, and ensure empathetic and appropriate communication methods
- Build and maintain strong working relationships with colleagues and advisers
- Take charge of tasks from start to finish, ensuring compliance with product knowledge and regulations
- Amend and maintain precise company records to meet legislative, customer, and company requirements
- Contribute actively to team development, review procedures for service improvement, and focus on personal growth
Your skills:
- Bachelor’s degree required, with preference for a legal background, and fluency in English at C1 level or higher for international communication
- Strong analytical, research, and communication skills with excellent attention to detail and a professional, client-focused approach
- Ability to understand commercial considerations linked to legal advice provided by a global firm
- Highly organised and methodical, able to prioritise effectively, manage pressure, and deliver consistently high-standard work to deadlines
- Calm and confident decision-maker with the ability to handle challenging situations
- A background in group risk or general insurance is desirable
If this sounds like you, please apply today.