Customer Service Representative (Credit Control)

  • Permanent, full-time
  • Bristol
  • Posted 4 weeks ago

Flair

Are you a confident communicator with some experience in credit control seeking a step up into an office-based role? Do you have a background in customer service? Then this could be the role for you.

Our client, an award-winning provider of group insurance, is seeking a Customer Service Representative to join their Credit Control division in their Bristol office.

You will:
• Undertake tasks in response to customer requests
• Support the credit control team by contacting clients in regards to outstanding invoices
• Answer incoming telephone enquiries and respond to them and fully document how they were resolved
• Amend and maintain accurate company records
• Investigate and resolve complaints and queries in line with complaints procedures
• Train and coach other staff to share up to date knowledge
• Complete other ad hoc administration tasks

You will have:
• A minimum of 5 GCSE’s or equivalent (with Grade C or above in Maths and English)
• Good MS Office systems skills (Outlook, Word, Excel)
• Experience with data manipulation in Excel
• Experience of working within an administrative role
• Proven ability to work to deadlines and under pressure
• Confident to work on own initiative

Desirable
• Financial Service’s qualifications

About the firm:
• An award winning provider of group insurance
• A modern, agile and welcoming organisation

If this sounds of interest please contact Ellie at Flair for Recruitment for more information.

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